Supplies, service and
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Every FleXOne subscription includes unlimited black-and-white (mono) printing, subject to a fair-use policy. This means you won't be charged per mono page — your monthly fee covers all standard mono print volumes for a typical SME operation.

The fair-use policy is designed to ensure the unlimited mono print benefit serves normal business operations. Before subscribing, your FUJIFILM Account Manager will help assess your business’s fair-use thresholds to ensure your chosen FleXOne plan fits your needs. Print volumes that significantly exceed typical SME usage patterns may be reviewed.

Each plan tier includes a monthly colour print allocation: 500 pages for LITE, 1,000 pages for STANDARD, and 2,000 pages for PRO. These reset monthly. If you exceed your allocation, additional colour pages are charged at a per-page rate based on your tier.

Excess colour pages are billed at your plan's excess rate: S$0.12/page for LITE, S$0.11/page for STANDARD, and S$0.10/page for PRO. These charges will appear on your next invoice.

All FleXOne devices are connected to FUJIFILM's e-monitoring system, which tracks toner levels in real time. When toner reaches a defined threshold, a replacement cartridge is automatically dispatched — typically arriving before you run out. Say goodbye to manual inventory!

Thanks to FleXOne, raising purchasing orders or tracking stock is no longer a reactive process. FUJIFILM automatically replenishes your paper supply based on your plan tier: every 3 months for LITE (5,000 A4 sheets per delivery), every 2 months for STANDARD (5,000 A4 sheets per delivery), and every month for PRO (5,000 A4 sheets per delivery).

PC IT support covers reactive troubleshooting and resolution for your designated endpoint device/s (PCs, laptops) that connect to or interact with your FleXOne device. This includes diagnosing software and hardware issues, connectivity troubleshooting, and reactive cybersecurity support such as responding to suspected malware or unauthorised access incidents.

The number of IT-supported endpoints depends on your plan: LITE covers 1 endpoint, STANDARD covers 2 endpoints, and PRO covers 5 endpoints. An endpoint refers to a Windows PC or laptop registered under your subscription.

If you wish to have more endpoints with remote IT support added to your plan, just reach out to your FUJIFILM Account Manager.

Reactive cybersecurity support means that if your covered endpoints experience a suspected security incident — such as a malware infection, ransomware attack, or unauthorised access — our remote IT support team will respond to investigate, contain, and help resolve the issue. This is distinct from proactive cybersecurity (e.g., continuous monitoring or managed detection), which is not included in FleXOne.

If you wish to explore proactive cybersecurity options, reach out to your FUJIFILM Account Manager to find out more.

Yes. Existing FUJIFILM customers will find the same quality of print hardware servicing — proactive monitoring, onsite engineer support, and parts/toner replacement — delivered as part of FleXOne. The subscription model simply bundles these services with paper supply and PC IT support into one consolidated fee.

FUJIFILM targets next-business-day onsite response for hardware faults. Proactive e-monitoring often allows our team to initiate resolution before you even notice an issue. Remote PC IT support response times are subject to the terms of your subscription agreement.